opsapk Privacy Policy

01 Overview

opsapk takes the privacy of its users seriously. We understand that handing over personal and financial information to any online platform requires trust — and this policy is our commitment to being transparent about what we do with that information.

This policy covers every stage of your relationship with opsapk: from the moment you first visit the site, through account registration, making PKR deposits via JazzCash or Easypaisa, placing bets on Cricket, PSL matches or casino games, right through to requesting a withdrawal or closing your account.

We collect only the data we genuinely need to operate the platform and serve you as a player. We do not sell your personal information to advertisers or unrelated third parties. We do not share your data beyond what is strictly necessary for the platform to function.

02 Data We Collect

The information opsapk collects falls into three broad categories: information you provide directly, information generated by your use of the platform, and technical information collected automatically by the platform.

Information You Provide:

• Full name as it appears on your national identity card (CNIC) or passport
• Date of birth (for age verification — you must be 18 or over)
• Email address and contact number used during registration
• Identity documents submitted for KYC verification
• Payment method details associated with your PKR deposits and withdrawals (JazzCash, Easypaisa, Raast, bank account or card details)
• Any messages or queries you send to opsapk support

Information Generated by Platform Use:

• Betting and gaming history — sports bets placed, casino and slot sessions, results and amounts wagered in PKR
• Deposit and withdrawal transaction records
• Bonus and promotion activity — which offers were activated and wagering progress
• Login timestamps, session durations and account settings changes
• Responsible gaming tool usage — deposit limits set, cooling-off requests, self-exclusion records

Technical Information Collected Automatically:

• IP address and approximate geographic location
• Device type, operating system and browser or app version
• Mobile network information (where relevant to app usage)
• Pages visited, features used and time spent on different sections of the platform
• Cookie identifiers and session tokens (see the Cookies section below)

03 How We Use Your Data

opsapk uses the data collected for specific, legitimate purposes related to running the platform and serving players. We do not use your data for purposes beyond those listed here without notifying you and, where required, obtaining your consent.

If you have opted in to promotional communications, you can withdraw that consent at any time through your account notification settings. Opting out of marketing emails does not affect your ability to use the platform.

04 Payment Data

Handling payment information is one of the most sensitive responsibilities any online platform carries. opsapk processes all PKR transactions through established payment providers — JazzCash, Easypaisa, Raast and bank/card processors. The way your payment data flows through the system is designed to limit exposure at every step.

When you initiate a deposit or withdrawal, the transaction is routed directly through the payment provider's secure infrastructure. opsapk does not store full card numbers, full bank account credentials or complete mobile wallet PINs on its own servers. What is retained is the transaction reference, the amount in PKR, the payment method type and the timestamp — enough to support your account history and resolve any disputes.

All payment data transmitted between your device, the opsapk platform and payment providers is encrypted using industry-standard TLS encryption. If you believe there has been an unauthorised transaction on your account, contact support immediately through the platform dashboard.

05 Data Sharing

opsapk does not sell, rent or trade your personal information to any third party for their own marketing or commercial purposes. Data sharing is limited strictly to what is required for the platform to function correctly and securely.

The categories of third parties who may receive your data — and the reason — are as follows:

• Payment Processors: JazzCash, Easypaisa, Raast and bank/card processing partners receive the payment data necessary to complete your PKR transactions. Each operates under their own privacy and security frameworks.
• Game Studios & Content Providers: When you launch a casino game or slot title, the game provider's software receives a session token that allows the game to run. No personally identifiable information beyond what is required for the session is passed to game studios.
• KYC & Identity Verification Partners: Where opsapk uses a third-party identity verification service to process CNIC or passport documents, that service receives only the documents and data required for verification. Documents are not retained by the verification partner beyond the period needed to complete the check.
• Analytics & Platform Performance Tools: Aggregated, anonymised data about platform usage may be processed by analytics tools to help improve the experience. This data cannot be used to identify individual users.
• Legal & Regulatory Requirements: If opsapk is required by applicable law or legal process to disclose user data, it will comply to the minimum extent required and will endeavour to notify the affected user where legally permitted to do so.

Any third party that processes data on behalf of opsapk is required to handle that data securely and only for the specific purpose for which it was shared.

06 Cookies & Tracking

opsapk uses cookies and similar tracking technologies to keep the platform running smoothly, maintain your login session and understand how different features are being used. Cookies are small text files stored on your device by the browser or app.

The types of cookies used on the platform:

• Essential Cookies: Required for the platform to function at all — keeping you logged in, maintaining your session, remembering your language preference. These cannot be disabled without breaking core platform functionality.
• Security Cookies: Used to detect and prevent fraudulent activity, unusual login patterns and account takeover attempts. These are active for all users at all times.
• Performance Cookies: Collect anonymised data about page load times, errors and feature usage patterns to help the platform team identify and fix issues. No personally identifiable data is captured through these.
• Preference Cookies: Store your chosen settings — such as display preferences or responsible gaming reminders — so they persist between sessions.

opsapk does not use third-party advertising cookies. No data from your opsapk sessions is shared with external advertising networks for the purpose of serving you targeted ads on other websites.

Most browsers allow you to control or clear cookies through their settings. If you clear essential cookies, you will need to log in again and some platform preferences may be reset.

07 Data Retention

opsapk retains your personal data for as long as your account is active and for a defined period after account closure, to comply with record-keeping obligations and to resolve any disputes or support queries that may arise after you leave.

• Account & Identity Data: Retained for the lifetime of your account plus a minimum of five years after account closure, in line with standard financial record-keeping practice.
• Transaction Records: PKR deposit, withdrawal and betting records are retained for a minimum of five years from the date of each transaction.
• KYC Documents: Identity documents submitted for verification are retained only for as long as necessary to fulfil verification obligations. Copies held by third-party KYC processors are subject to their own retention policies.
• Support Communications: Messages exchanged with the support team are retained for up to three years to allow for follow-up and quality review.
• Responsible Gaming Records: Self-exclusion and cooling-off records are retained permanently to prevent re-registration during an active exclusion period.
• Technical & Session Logs: IP address logs and session data are typically retained for 12 months and then deleted or anonymised.

When data is no longer required for its original purpose and no legal retention obligation applies, it is securely deleted or anonymised.

08 Data Security

Protecting the data of opsapk players is a core operational responsibility. The platform applies multiple layers of technical and procedural security controls to reduce the risk of unauthorised access, data loss or misuse.

• All data transmitted between your device and the opsapk platform is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using strong one-way hashing — opsapk staff cannot read your password in plain text.
• Access to production systems and player data is restricted to a limited number of authorised personnel, on a need-to-know basis.
• Automated monitoring systems flag unusual account activity, login anomalies and suspicious transaction patterns for review.
• Regular security reviews are conducted to identify and address vulnerabilities in the platform infrastructure.

While opsapk takes every reasonable step to protect your data, no online platform can guarantee absolute security against all possible threats. You play an important role in keeping your account safe — use a strong, unique password, do not share your login credentials with anyone, and contact support immediately if you notice any suspicious activity on your account.

09 Your Rights

As an opsapk user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact support through your account dashboard — requests are reviewed and responded to promptly.

Please note that some requests — particularly erasure requests — may not be immediately actionable if there are outstanding balances, active responsible gaming restrictions or legal retention obligations in place. Support will explain any such constraints clearly when responding to your request.

10 Minors & Age Policy

opsapk is strictly for adults aged 18 and over. The platform does not knowingly collect personal data from anyone under 18. If during account review or KYC verification it becomes apparent that an account belongs to a person under the age of 18, the account will be closed immediately, any balance will be held pending review, and all associated personal data will be deleted once the closure process is complete.

Parents and guardians are encouraged to use parental control tools available on their devices and mobile networks to prevent minors from accessing online gaming platforms. If you believe a minor in your household has accessed opsapk, contact support immediately through the platform.

11 Policy Changes

opsapk may update this Privacy Policy from time to time to reflect changes in platform features, data practices or applicable legal requirements. When material changes are made, the "Last updated" date at the top of this page will be revised and — where practical — active users will be notified through the platform dashboard or by email.

Your continued use of the opsapk platform after an updated Privacy Policy has been published constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and contact support to request account closure.

We recommend bookmarking this page and checking it periodically, especially after returning to the platform following an extended break.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information has been handled, the opsapk support team is available through the platform dashboard. Raise a query directly from your account for the fastest response.

For data-related requests specifically — access, deletion, correction or portability — please include "Data Request" in the subject of your support query so it can be routed to the right team promptly.

You can also reach the team at: [email protected]

All support is provided in English. Please include your registered account details when raising any privacy-related query to help us locate your records and respond accurately.